Q. How do I know if the product fits?

We often get this question on A.GAIN. When shopping online, you need to know your measurements. We all know that sizes vary depending on the brand or country (e.g. European sizes vs American sizes). We recommend you take a measuring tape and take note of your bust, waist, hips and inseam. You can have your local tailor do it for you if you want.

Also, on A.GAIN, we have a sizing guide that will help you determine how to convert your size. Note that US sizes are generally larger than European or Asian sizes. For example, a US ‘M’ is usually a European ‘L’.On A.GAIN, we aim to get clothes that fit easily. But do check the material and cut of the clothes you are buying. If it is tight fitting, you would be safer to buy one size larger (for example, if you usually wear an ‘M’, buy an ‘L’) and have it re-sized at your local tailor.

We also have our customer service representatives who will help you with your purchase via email, on the phone or on social media. So do not be shy to talk with customer service.

Q. Is it safe to shop online?

This is an important question and our priority at A.GAIN is to ensure the privacy of our customers and safety of payment.

First, we highly recommend you have a strong password for your shopping website

On A.GAIN, we offer various ways of payment including Cash on Delivery (COD), PayPal & Credit Cards and have strategic partnerships with well-known banks in the region. We also protect our website with ‘Norton Secured’. When shopping

online, make sure that the website has an SSL (secure sockets layer) encryption installed which is represented by an icon of a locked padlock.

Another tip is to have one credit card for your online purchases. This helps you track your purchases and God forbid something wrong happens, you can cancel that credit card. Some banks are also offering an ‘Internet Credit Card’ that has a capped amount.

Q. How can I save when shopping online?

One of the benefits of shopping online is that you are able to find products at lower prices due to the economics of e-commerce.

We recommend you sign-up to the newsletter of your favorite online shopping websites, as they will give you a heads-up of any sale they are having. At A.GAIN, we send our members a newsletter to keep them up to date with new products and sales.

Also, follow the websites on social media as many will inform you of savings and offers through those channels.

We know that shopping online is fun and it should be! Check out A.GAIN for the latest trends in affordable fashion, and do let us know if you have any other questions. Until the next time, happy shopping!